Job description & requirements
- Provide customers with information and advice on products and services
- Provide timely response to customer’s phone and email enquiries
- Double up as a duty/floor manager for counter staff
- Preparing monthly report as required to management
- Diploma / GCE O Level in any field
- At least 3 to 5 years of experience in travel industry in customer service, dealing with clients’ feedback and monitoring customer satisfaction levels
- Bilingual in English and Mandarin (spoken/ written) (to liaise with associates)
- Mature and well organised with drive, initiative and ability to work independently
- Pleasant personality with effective communication & PR skills
- Hand-on knowledge of MS office
Please provide the following information in your resume:
1) Recent photograph
2) Reasons for leaving your last employment
3) Current and/or last drawn salary
4) Expected monthly salary
5) Availability
