About the job
As the Operations Manager for IKEA Business, you play a critical role in leading the IKEA Business operations team and coordinating with internal departments and external parties to support the fulfilment of key business channels (Corporate business and the Renovation & ID services)
Your assignment
- Oversee and manage the Singapore IKEA Business operations to ensure processes such as Ordering, Fulfilment, Delivery and Recovery processes are efficient, consistent, compliant and its continuity
- Define, implement and follow-up operational service level agreements with store stakeholders, Business Partners and Vendors
- Measure and review process performances to meet KPIs, share respective insights and work together with your store colleagues, regional service office matrix towards operational excellence
- With internal and external stakeholders, minimise and avoid operational risk by adopting a “First Time Right” approach
- Identify and resolve process and service issues
- Lead the Singapore operations team in developing competencies and capabilities
