ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 280 people, it constitutes the primary hub for CA-CIB IT production teams. This setup was built 8 years ago and is operated in partnership with a Service Provider, who provides most resources on site.
ISAP IT Production Centre is split in 4 departments covering the following aspects:
• INFRA: core infrastructure
• AS: application technical support,
• Middleware: middleware production services and Data services
• EUS: End User and transversal services
The scope of technologies in ISAP IT Production Centre encompasses core infrastructures (Systems, Storage, Network, and Network-Security), end user services (communication and desktop services), application support, Process (incident management and quality), middleware production services (Control-M, MQ, CFT, and SharePoint) and Data Services (Database, Big Data and Data Security).
Job summary
The Network expert will be a technical expert for all Network services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing Operational support to the Banks Data Centers and satellite offices. They will assist in maintaining realtime monitoring of all the Banks Network and Security components. (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.
Main Responsibilities
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his /her team, he /she:
• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development,
• supports new technologies and leverages them to provide consistency of service across streams,
• manage service improvements for all Network services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for the problem management module in Service Now
As an experienced professional in Network Services, he/she:
• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• facilitates collaboration and spread of information from and to the team,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
Job specific environment and/or organization
• Fluent in written and spoken English
• Preference will be given to those speaking Fluent French
• Working hours will primarily match Europe business hours - 2pm to 11pm SGT
• On-call support will be provided on a rotational basis
Candidate profile
Mandatory record of accomplishment
• Minimum 10-15 years of experience in managing Network environment with about 3-5 years of experience in financial institutes
• Must be a bachelors’/engineering graduate
• Subject matter expert on technologies such as Cisco, Arista and Juniper Network, Checkpoint, Fortinet, McAfee etc.
• Working knowledge of VPN Solutions, Firewalls and IDS System
• In depth hands on knowledge/experience on Network Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network Toolsets
• Excellent communication, interpersonal and logical skills
• Customer service oriented
• Team player
