Job Responsibilities:
As part of the Network Operations Center (NOC), triaging and resolution of incidents and problems within the SLA. Operational hours / support hours for the NOC will be 8am to 5pm, 365 days a year.
• Responsible for the implementation of approved network architecture and designs
• Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
• Evaluates new products, performs network problem resolution.
• Leverage detailed system administration and engineering knowledge and experience to support triage, troubleshooting, and repair of production devices
• Specalize in one or more of the below functional areas to resolve escalations from tier 1 resources utilizing complex problem solving and network troubleshooting expertise. - IP Network Engineering - Expertise in Routing & Switching - IPv4/6, Unicast/Multicast, BGP, ISIS, OSPF, IPSEC, MPLS, QoS, EVPN, ECMP, and expert knowledge on OEM vendors including HPE
• Edge Network and Infrastructure Engineering - Expert knowledge in servers, RSW’s, CDN, linux administration, BGP, netflow, peering, ODM, NTP servers and expert knowledge on OEM vendors including HPE Proliant series hardware.
• DNS and NTP services
• Work across teams in a collaborative formation, be responsible for team mentorship, technology advances and direction, while also supporting project managers and network operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.
• Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Escalate to Operations Engineering Leads to resolve complex or high priority issues.
• Identify, develop, and deploy continuous improvement initatives including analytics/dashboards, automations, workflows, process, tools, and training.
• Acts as a mentor to junior staff
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Proactively and consistently support all efforts to simplify and enhance the customer experience.
• Performs other duties as requested by supervisor
Saghana Sithara | Registration Number: R1550224
