Primary Responsibilities
Banquet Operation
· Take charge of banquet event operation
· Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
- Attend pre-function meeting with Event Organisers, disseminate information and changes to colleagues and relevant departments.
- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
- Ensure that team members with direct guest contact possess good product knowledge
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
- Check and ensure that all operating supplies are well stocked and sufficient to run operation
- Plan the manning allocation/work assignment per Banquet event
- Implement appropriate and effective measures to keep costs and expenses within budget
- Supervise the maintenance of service standards during banquet service operations
- Engage and obtain guests’ feedback during operations to ensure satisfaction
- Handle guests’ complaints and comments tactfully and efficiently
Team Management
· Interview, select and recruit F&B and banquet employees
· Ensure that new hire induction and required trainings are completed within three months of employment
· Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
· Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
· Maintain department communication logbook and update notice board.
Other Responsibilities
· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
· Be well versed in hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the Management of the Hotel
Only shortlisted candidates will be contacted.
