Responsibilities
- Troubleshoot post-sales issues that cannot be answered by TS/PM including experimental design. Identify root cause and feedback to corresponding company department and solve customer’s problems.
- Actively collaborate with OM, TS and PM in supporting and resolving complex customer and/or product issues.
- Support sales efforts including pre-sales technical presentations and discussion on experimental design to improve our win rate in complex sales situation.
- Perform experiments on incoming projects to the laboratory.
- Conduct on-site experiment demo when needed to support our customer in initiating novel experiments for large projects.
- Develop and maintain positive relationships with customers to improve customer satisfaction.
- Continuously update scientific & technological knowledge, focusing on identifying and understanding current and novel applications which would help accelerate revenue growth in AMEA region.
- Proactively share experience, scientific knowledge and skills via trainings, discussions, QnAs with our employees and distributors to help to build an organization with strong knowledge in the life sciences.
Requirement
- Bachelor degree/Master’s in life sciences or biotechnology disciplines.
- Min 1 – 3 years of experience in a similar role or 2 years’ experience in research sector.
- Experience in cell/tissue culture and molecular biology.
- Familiar with NGS.
- Experience in clinical laboratory is preferred.
- Excellent communication and organizational skills.
- Strong analytical and technical troubleshooting skills.
- Pays great attention to detail and accuracy in work and takes pride in delivering a high quality output.
