As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.
Duties and Responsibilities:
- Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
- Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy
- Verify that all items in the order are in stock
- Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly
- Work with procurement department to determine ETA for any order items not in stock
- Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc
- Communicate with customers on discrepancies, order conflicts, and shipping delays
- Create SOT for the sales order
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
- Work on open sales deliveries excel file
- High School diploma or GED
- Experience with MS Office (Word and Excel)
- Strong Excel skills, (formulas, vlookup, etc)
- Must be detail oriented and dependable
- Ability to work independently
- Strong verbal and written communications
- Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
- Must excel working in a fast-paced environment
- Must have excellent customer service skills
- Experience with FIFO (First in First Out)
- Experience using an ERP system a plus experience with FIFO (First in First Out)
- Experience using an ERP system a plus
- Paid Time Off
