The Company:
We are an Information Technology and Network System Integrated Company specialise in network test, monitoring, and assurance solutions to communications service providers, and enterprises segment. Clixer+ values high quality customer service strive on building strong customer relationships for sustainable and continuous high-growth for the future. The Company continues to raise the bar on what we offer that strengths our professional relationship with our clients.
In return we will offer:
· Fast-paced and exciting experience with excellent growth
• Bonus and award program
• Staff benefits
• Plenty of exposure to challenging assignments
• Excellent opportunities to LEARN & GROW and INNOVATE how we do things and take our results to the next level
• Encourage team members to take on projects outside their wheelhouse to broaden their skill set and exercise their creativity
• Offer attractive salary that commensurate with work experience and aptitude
· A company culture that is transparent, collaborative, innovative, progressive and positive
· Induction/training period with courses as well as continuous further training and development
About You:
We are looking for a self-motivated, customer centric IT Infrastructure Engineer who is open to learn and deploy both old and new IT technologies that make up an IT infrastructure. Here you will learn what it takes to build a part of, or an entire IT environment, whether it is Network, Security or Monitoring related.
The IT Infrastructure Engineer will work throughout each stage of the given system or process, from design and development, to validation, operation and maintenance. You will also be working with clients to communicate project status and proposals, and answer post-sales support queries and issues when the need arises. If you have what it takes to deliver consistent service excellence, we welcome you to join us for a rewarding career in Clixer+ and be part of our professional team.
In order to accomplish this goal, you need to be able to handle the following day-to-day duties outlined below:
Responsibilities:
1. Coordinate system development tasks to include design, integration and formal testing
2. Installation and configuration of hardware and software, implementation, warranty and support activities
3. Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved
4. Oversees all transitions into production by testing, analysis, and retesting for glitch detection and other issues
5. Develop and complete actions in system specifications, technical and logistical requirements and other disciplines
6. Create and maintain programmatic and technical documentation to ensure efficient planning and execution
7. Strong customer advocate, building trust and relationships with customers
8. Manage and document system configuration
9. Act as first line of communication for reported issues. Conduct initial triage and troubleshooting
10. Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation
11. Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades
Requirements:
1. ITE, Diploma or Bachelor’s Degree in Multimedia & Information Technology, Infocomm Security Management, Computer Engineering qualifications. Prior experience in system engineering and IT support will be an added advantage for ITE and Diploma holders. Entry level are also welcome
2. Able to prioritise activities and deliver projects on time in time pressured environment and within budget
3. Customer centric. Work independently to define problems and deliver solutions with a high level of customer satisfaction
4. Strong communication skills and be able to converse minimally in English with customers and vendors.
5. Deliver presentations with a logical mindset
6. Possess networking skills and knowledge
7. Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus
8. Ability to understand complex system development methods and system testing practices
9. Strong team building skills
10. Detail oriented individual that enjoys the challenge of technical troubleshooting
11. Possess strong analytical skills to troubleshoot efficiently
12. Able to perform a 12-hour shift in a 24*7 rotating shift-based duty environment for one week in a month
13. Put on on-call weekly rotation scheduled work across the teams of individuals who have on duty and on-call responsibilities
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration. You may refer to the Company Privacy Policy at https://www.clixer.com/privacy for more information.
The Location:
At Ubi Vertex
