Working Location: Central
Salary: Up to S$6000
Employment Type: 1 Year Contract
Job Description
- Provide leadership and regular coaching to Team Leaders and Agents.
- Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
- Work closely with HR to ensure fast, effective, and quality staff recruitment.
- Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
- This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
- Conduct consistent reviews of staff performance to identify training gaps and needs.
- Take ownership and resolve any urgent or critical issues escalated by the Client or team.
- Work closely with Client to support investigation and service recovery process
Job Requirement
- Candidate shall possess a recognized Degree with at least 3-5 years of experience in managerial positions in the contact centre industry.
HOW TO APPLY:
Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]
Please state your availability, current & expected salaries for processing purpose.
All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.
Brandon Lim | EA Registration No: R21102894
