An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Business development
· Ensure that restaurants/bars are financially successful as independent profit centres by driving and soliciting business opportunities.
· Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
· Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
· Coordinate with DSOM any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.
· Coordinate efficiently all event sales-related responses with DSOM with the aim of ‘closing the deal’.
· Create and update all restaurant online/offline information alongside DSOM, and distribute necessary information and write-ups internally and externally.
· Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
· Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
· Maintain/monitor all online booking platforms, including but not limited to Chope, HGW.
· Maintain/monitor alongside DSOM all Digital marketing/booking platforms for Restaurants eg., Facebook; IG; YouTube; EDMs; Chope, Quandoo, HungreyGoWhere, STB/TIH, and Websites to be populated with relevant posts about Restaurant.
· Proactively remain relevant in media by providing new events/articles/photos to various publication
Operational
· Ensure seamless service levels, including hiring and training crew.
· Rostering.
· Reservations management.
· Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
· Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
· Create, update and maintain all SOPs.
· Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
· Prepare and confirm all meeting/group proposals and contracts.
· Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
· Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.
· Entertaining guests in a consistent, professional and positive attitude.
· Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
· Maintain and renew all needed licenses.
· Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
· Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.
Job Requirement
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food & Beverage Services Management or equivalent.
- Required Skill(s): food, beverage, marketing, digital media, sales, hr, whiskey, procurement, P&L
- Preferably specialized in Food/Beverage/Restaurant Service or equivalent.
