· Develop a risk management framework, policy, and process
· Develop and establish a financial budget and plans
· Develop and maintain business continuity strategies, policies, and guidelines
· Develop managers and high potential employees through organizational talent capability review
· Develop a service recovery framework
· Drive service quality and customer satisfaction
· Establish and maintain strategic business partner relationships
· Establish business strategies for the business function
· Facilitate innovation and lead managers to manage change
· Facilitate innovation process within the organization
· Lead outlet managers to develop organizational and governance strategies
· Manage compliance with food and beverage hygiene policies and procedures
· Oversee revenue and expenditure management
· Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target
· Provide leadership during crisis situations
