Job Title: System Engineer (Customer Support)
VFT Job ID: VFT/SG/PSM/SECS/002/2023
About Us:
VFlowTech (VFT) is reinventing energy storage with Vanadium redox flow technology, with a vision to develop the cheapest and most scalable Vanadium redox flow batteries in the world. VFT solution is proven to be one of the safest, most durable and environmentally friendly battery technologies.
VFT is a spin-off of the CleanTech lab of Nanyang Technological University (NTU), Singapore, and benefits from unique IP arising from many years of intensive research at NTU. VFT founders and management team have deep experience in the renewable space, and Vanadium redox flow technology.
VFT is passionate about powering tomorrow’s energy demands in a sustainable way. To achieve this, we believe in attracting great talent through the creation of a vibrant, progressive workplace that makes them our greatest assets. We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a positive difference.
Role Responsibilities:
As a Customer Support/System Engineer at VFlowTech (VFT), you will play a crucial role in ensuring the seamless operation and resolution of issues related to Advanced Energy Storage Systems and Microgrids based on Vanadium Redox Flow Batteries (VRFB) and Lithium-ion Battery (LFP type).
Your responsibilities include:
Issue Assessment and Resolution:
- Receive and respond to customer queries and issues related to deployed systems promptly.
- Assess reported issues and determine whether they can be resolved independently or require escalation to the relevant technical teams.
Troubleshooting and Technical Support:
- Independently troubleshoot and resolve straightforward issues, providing step-by-step guidance to customers when applicable.
- Collaborate closely with customers to understand their concerns and provide timely and effective solutions.
- Escalate complex technical issues to the appropriate technical teams for in-depth investigation and resolution.
IoT Monitoring and Analysis:
- Monitor IoT data streams to proactively identify potential system issues or anomalies.
- Analyze data to assess the operational status of the battery systems and identify trends that may indicate emerging issues.
- Collaborate with the development team to enhance IoT monitoring capabilities for continuous improvement.
Customer Communication:
- Maintain clear and concise communication with customers regarding issue resolution timelines and updates.
- Provide proactive updates on system status and any potential upcoming maintenance requirements.
- Document and communicate recurring issues to contribute to the improvement of product reliability.
Collaboration with Cross-functional Teams:
- Work closely with hardware and software development teams to understand the technical aspects of the systems and contribute to issue resolution.
Role Requirements:
- Strong analytical skills, with the ability to analyse data and trends to identify potential issues.
- Basic Programming skills (C/C++/Python)
- Familiarity with graphing tools and the ability to visually represent and interpret data.
- Proactive approach to problem-solving, with the ability to independently troubleshoot and resolve straightforward issues.
Qualification:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- 0-3 years of professional experience,
- Basic proficiency in using software tools for data analysis and visualization.
- Should be self-starters and be able to work with minimal supervision.
- Willingness to learn new technologies.
Good to have:
- Basic understanding of IoT (Internet of Things) concepts and an eagerness to learn and expand this knowledge
- Basic understanding of electrical systems
- Familiarity with customer support platforms and ticketing systems like JIRA is a plus
VFT Culture:
Our team is diverse, international and shares the drive to make a difference and create change.
- We encourage our team to bring in their ideas and take initiatives that make them proud of.
- We foster a rapidly scaling working environment with a very entrepreneurial, innovative, and collaborative culture.
- We see the opportunities, where others see problems.
- We never stand still and constantly seek opportunities to improve.
- Receive support in your own self-development (regular feedback and coaching sessions, access to personal development material, workshops, and networking events)
- A secured employment in a constantly growing company and a future-proof industry with a multitude of personal development opportunities
- Learning on redox flow batteries and the company competitive edge in the market.
Perks of Joining VFlowTech:
- Competitive Salary Package.
- Vibrant Environment & Company Culture.
- Medical & Hospitalization Insurance.
- Performance-based Variable Bonus.
- Comprehensive Leave Package.
- Convince us with your skills & strengths and we promise you progressive personal & career development opportunities with our leading-edge technologies and industry know-how.
Equal Opportunity Employer Motto:
VFlowTech is an equal opportunity employer. All qualified applicants for employment with VFlowTech will receive consideration for employment without regard to race, sex, age, colour, religion, marital status, sexual orientation, gender identity, veteran status, status with regard to public assistance, source of income, national origin, citizenship status, disability, or any protected status.
