About NETS
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.
The NETS network also accepts NETSPay, UnionPay and BCA cards, and includes 54,000 Unified POS terminals and 96,000 QR acceptance points. NETS is also the issuer of CashCard and FlashPay cards.
The NETS Group manages and operates Singapore’s clearing and payment infrastructure for core electronic transfer services FAST, Inter-bank GIRO and PayNow.
It is the market leader providing payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region.
NETS is a member of the Asian Payment Network and a council member of UnionPay International.
For more information on the NETS Group, please visit www.nets.com.sg.
Overall Function
- The key function for this role is to provide support to both internal and external stakeholder.
- Undertakes administrative job duties as it pertains to the Business Department. Utilizes skills to make certain that the merchant team have proper equipment or literature to do their job. Coordinate with Sales Person / RMs and make new plans and improvise processes to enhance the work environment.
- Ensure all requests / issues from merchants and external partners are attended to and resolved within the stipulated service agreement timeline
Key Responsibilities
- Prospect and perform first level of KYC for all incoming sales leads, and assign to respective Sales teams
- Maintain and manage relationships with Channel Partners e.g Association, school management, external parties to generate more sales leads
- Generate performance report for management updates
- Preparation, analyze and compile monthly transactional and deployment reports to government agencies
- Handle and provide administrative assistance to Business team and management as required
- Communicate with merchants over calls and / emails / onsite regarding applications of products & services provided
- Communication with merchants and partners on implementation of payment solutions including site visit to validate successful implementation
- Merchant Engagement to request for additional information / documents
- Collaborate with other departments to resolve problems, facilitate solutions and enhance service delivery
- Contribute towards improvement efforts and initiatives
- Continuously learning and improving on product and job knowledge
- Comfortable with cross-selling of Value-added services and product
Requirements
- Fresh Diploma, GCE 'A' /‘O’ level and/or with relevant working experience in the service industry
- Minimum of 2 years of experience in a dynamic working environment
- Familiar with Microsoft Office (Vlook Up/ Pivot table)
- Detail-oriented, able to multi-task & meticulous
- Meticulous, diligent, well-organized with good time management skills
- Ability to work under pressure and adhere to meeting timelines
- Comfortable with fast-paced environment and frequent dynamic request from managers
- A team player with strong work ethics and principle
- Excellent communication skills
- Exceptional organizational skills and attention to details
