The Opportunity
· This is an exciting opportunity to work for one of the leading global banks.
· It is an opportunity for an experienced Life Operations Support, Senior Executive to join their team
· This is a 6-month contract role
The Job
· Provide good customer service to policyholders, financial advisors/consultants on OS matters and ensure customer satisfaction in the services provided.
· Handles the operations and administrative duties of the department, including OS transactions and processing.
· Any other related customer service-related activities and projects to support distribution channels, customers and marketing campaigns.
· Work as a team and provide support/back up for each other within the team.
· Participate in project deliverables, provide system requirements, and perform end-to-end User Acceptance Testing (UAT) for
· Ensure payment method(s) assigned is handled with accuracy and timeliness
· Manage and ensure twice monthly GIRO calling/returns are processed with accuracy and timeliness
Daily closing reports to Finance to ensure accountability of incoming and outgoing funds
The Talent
· Minimally 2 to 3 years of experience in Life Operations.
· Experience handling GIRO processing will be an advantage
· Familiar with life insurance processes and possess experience in the related servicing support.
· Good interpersonal and customer servicing skills
· Good written and oral skills
· Ability to adapt to changes
· Shield knowledge will be an advantage
Next Steps
· Drop your resume and contact us to follow-up, or send your resume to [email protected]
· Email Topic: Apply Life Operations Support, Senior Executive
· Only shortlisted candidates will be contacted
Cecilia Sim Xin Yang
Personnel Registration No. R22105099
EA Licence No.91C2918
