· 8/10 yrs of hands-on Experience and advance knowledge on VMWare, VMware Horizon and Windows OS (server and workstation).
· Strong Professional track record with hands on experience of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
· STRONG Technical and Operational Knowledge in financial industry.
· At least 5 years’ of experience in Operations for BAU and initiatives.
Technical Skills
Must Have
· Advance knowledge on VMware Products, VDI, Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
· Deep knowledge of tools for troubleshooting VMware and Microsoft technologies
Systrack, Splunk, processmon, trace log collection and dump log analysis.
· Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell, python etc.
· Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
· Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
· Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
· Customer-facing experience as a technical operations specialist, with strong oral and written communication skills, presenting to both large and small audiences.
· Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
· Utilize the Incident and change in process management reporting system to monitor and track changes.
