Responsibilities
• Process customers’ requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Skills/Requirement
• Diploma/Degree Holder
• Preferably 1years of relevant banking experience.
• Able to multi-task and cope with change and diversity in a fastpaced environment
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
