Roles & Responsibilities
- To manage and support all Windows servers including the Operating System
- To recover Windows servers in the event of hardware failure
- To collate and maintain full server inventory
- To review and agree BAU acceptance of change records on Server Management supported environments
- To be Technical Experts in a number of supported Technologies Citrix, Clustering
- To proactively manage all issues raised as problems and perform root cause analysis where requested
- Perform system health checks both of operating system and supported technologies such as Exchange
- Escalate service enhancement suggestions to the Server Management Proactive Services team
- Provide responsive action to any high priority issue by providing the agreed level of technical cover 7 x 24 hrs
- Respond to monitoring alerts and execute reporting of system health and capacity through the use of tools and procedures to ensure compliance with service level agreements and operational standards
Requirement and Skills
- Knowledge of Microsoft Core components is mandatory
- Minimum of 5 years technical knowledge in Active Directory, Clustering and WINTEL PLATFORMS include Windows 2000, 2003, 2008
- Minimum of ten years’ experience in the networking field
- Datastore management
- Familiarity with storage area network pathing and lun allocation
- Working knowledge on Infrastructure Support including Active Directory and Antivirus
