Responsibilities:
- Manage daily store operations to ensure seamless and smooth customer experience.
- Implement and manage in-store service standards and customer service and rewards systems.
- Deal with all issues that arise from customers and staff (complaints, grievances etc).
- Manage, apply and ensure workplace safety and food hygiene & safety policies and procedures by team members.
- Implement and administer Inventory Purchasing / Receiving Procedures.
- Manage store equipment maintenance plans.
- Manage the store’s operating budget by overseeing expense control and purchasing activities in accordance to agreed targets.
- Monitor, manage cost and approve ad hoc store expenses and team member claims within approval limits.
- Prepare reports and, where applicable, gather and consolidate store-related information for review by management.
- Manage and oversee workforce planning policies for the store, including recruitment of new team members and weekly rostering of the team.
- Conduct orientation and training of team members.
- Conduct performance appraisal of all team members in the store team.
- Any other duties that may be assigned.
Requirements:
- Diploma/Degree with 6-7 years of relevant working experience in the F&B industry.
- A natural leader, highly communicative to lead and motivate staff.
- Trained eye for detail and customer-centric.
- Ability to work in a fast-paced environment.
- Willing to work on rotating shifts, weekends and public holidays.
