Roles & Responsibilities
The restaurant supervisor must ensure that the restaurant is neat and presentable, as the restaurant's appearance directly influences customer perception of the establishment's quality. A restaurant head captain ensures that all centrepieces are on the tables properly and that linens, silverware and glasses are clean. Restaurant captains often have a managerial role. It is their job to ensure all hosts and waiters are adequately trained and informed of the restaurant's policies and knowledge about menu items and daily specials.
Job Descriptions:
- Ensure the proper use and maintenance of operating equipment,
- interact with customers, and inform guests and their needs, comments and suggestions.
- Maintain a perfect working relationship with the departments with its interactions.
- Ensure that all employees comply with the steps of service standards quality and phraseology.
- Greet and provide service to guests in a friendly, efficient, and polite manner.
- Establish good working relations with team members.
- Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Reviewing customer surveys to develop and implement ways to improve customer service.
Job Requirements:
- At least 1 Year of working experience in the related field.
- Highly customer service oriented.
- Exhibit strong leadership skills.
- Excellent interpersonal & communication skills.
- Exceptional communication skills and the leadership capability to create a winning team.
- Service oriented and passionate working in F&B industry.
