1. Casework
A. Engagement & Assessment
- Develop professional & engaged relationship with clients and other key service stakeholders (e.g. Family Service Centres (FSCs), Social Service Offices (SSOs), Ministry of Social and Family Development (MSF), etc.)
- Conduct mentoring session for all assigned clients as per the service model requirements.
- Conduct needs assessment and risk assessment for complex cases and refer to the relevant agencies for intensive case management.
- Co-manage complex cases with the relevant agencies on a regular basis.
B. Case review & Documentation
- Prepare social reports / case recordings in accordance to the requirements by New Hope CS and ensure documentations are in place.
- Ensure database is timely updated.
- Consistently collect relevant documents from clients to prepare for submission to funder at the end of the contract period.
- Meet deadline for submission of reports.
C. Goal Setting & Intervention Plans
- Work closely with clients and set goals during mentoring sessions. Upon next session, to follow up and review on the goals set.
- Participate in case conferences as part of a multi-disciplinary team for complex cases.
D. Supervision
- Attend individual and group supervision as scheduled regularly.
- Meet the supervision hours required by the funder.
2. Group Work
- Conduct support group sessions on quarterly basis either during weekdays evening and/or weekends.
- Formulate, plan and deliver sessions for clients with similar issues.
- Conduct yearly needs analysis to assess the needs of clients.
3. Community Work / Outreach / Events for clients
- Conduct community outreach to assigned clients at least twice in the contract period as arranged.
- Plan and prepare the list of families for the outreach.
- Attend events organised for clients during weekends and/or weekdays evening (e.g. Family Retreats).
- Formulate, plan and deliver training for clients.
- Attend training organised for clients either during weekdays evening or weekends.
- Create bi-monthly e-newsletter for clients.
- Attend year-end events for clients.
4. Secondary Duties: Centralised Triage Team (CTT)
- Attend to each referral to New Hope CS and conduct intake assessment with Referral Agency (RA) for individuals.
- Upload the Intake assessment report into eCMS and highlight to Team leads for right siting.
- Staff will need to have access to eCMS and make timely updates.
5. Candidate Requirements
Technical Competencies:
- Degree in Social Work from an accredited institution.
- Accredited as Registered Social Worker with SASW.
- At least 2 years in direct social work is preferred.
Core Competencies:
- Strong interpersonal and communication skills.
- Understands the principles of engaging and working with vulnerable families and individuals.
- Case management and casework knowledge and skills.
- Risk assessment and risk management.
- Good report writing skills.
- Willing to work with the homeless and destitute.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.
