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Jobs in Singapore   »   Jobs in Singapore   »   Social Worker (Social Investigation)
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Social Worker (Social Investigation)

New Hope Community Services

New Hope Community Services company logo

1. Assessment (Social Investigation)

  • Schedule investigation interviews promptly with the Intake Centre and client.
  • Interview the client and relevant persons / stakeholders to make a reasonable and fair assessment of the client.
  • Prepare the social investigation report for vetting by the supervisor.
  • Right site the client to a community setting or welfare home within the DPA (30-day timeframe).

2. Casework

A. Engagement & Assessment

  • Develop professional & engaged relationships with clients and other key service stakeholders (e.g. Family Service Centres (FSCs), Social Service Offices (SSOs), Ministry of Social and Family Development (MSF), etc.)
  • Conduct mentoring sessions for all assigned clients as per the service model requirements.
  • Conduct needs assessment and risk assessment for complex cases and refer to the relevant agencies for intensive case management.
  • Co-manage complex cases with the relevant agencies regularly.

B. Case Review & Documentation

  • Prepare social reports / case recordings following the requirements of New Hope CS and ensure documentation is in place.
  • Ensure the database is timely updated.
  • Consistently collect relevant documents from clients to prepare for submission to the funder at the end of the contract period.
  • Meet the deadline for submission of reports.

C. Goal Setting & Intervention Plans

  • Work closely with clients and set goals during mentoring sessions. Upon the next session, follow up and review the goals set.
  • Participate in case conferences as part of a multi-disciplinary team for complex cases.

D. Supervision

  • Attend individual and group supervision as scheduled regularly.
  • Meet the supervision hours required by the funder.

3. Group Work

  • Conduct support group sessions on a quarterly basis either during weekday evenings and/or or weekends.
  • Formulate, plan, and deliver sessions for clients with similar issues.
  • Conduct yearly needs analysis to assess the needs of clients.

4. Community Work / Outreach / Events for Clients

  • Conduct community outreach to assigned clients at least twice in the contract period as arranged.
  • Attend events organised for clients during weekends and/or weekday evenings (e.g. Family Retreats)
  • Formulate, plan, and deliver training for clients
  • Attend training organized for clients either during weekday evenings or weekends
  • Create bi-monthly e-newsletter for clients

5. Secondary Duties: Centralised Triage Team (CTT)

  • Attend each referral to New Hope CS and conduct intake assessment with the Referral Agency (RA) for individuals.
  • Upload the Intake assessment report into eCMS and highlight it to Team leads for the right siting.
  • Staff will need to have access to eCMS and make timely updates.

6. Candidate Requirements

Technical Competencies:

  • Degree in Social Work or Post-Graduate Diploma in Social Work from an accredited institution
  • Accredited as a Registered Social Worker with SASW
  • At least 2 years of Social Work / Case Management experience is preferred.

Core Competencies:

  • Strong interpersonal and communication skills
  • Understand the principles of engaging and working with vulnerable families and individuals
  • Case management and casework knowledge and skills
  • Good report-writing skills
  • Willing to work with the homeless and destitute

This job description intends to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.


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