Responsibilities
- Be the regional relay/expert/point of contact for all our Maisonsregarding our Group customer experience solutions : e-Commerce, CMS, Point of Sales (POS), OMS, CRM, CIAM, Clienteling, Payment Solutions and PIM/DAM
- Work closely with LVMH APAC CTO to support local IT teams of our Maisonsto lead, build, manage, and enhance solution architectures.
- Drive enablement of the long-term business roadmap for APAC.
- Govern and sign off the appropriate technical solutions to support sustainability and growth with balance of local demands and regional scalability.
- Work with LVMH IT and Digital teams to define strategic technical vision of APAC products & best practices.
- Ensures deliverables such as Project Charter, Business Requirements, Functional / Technical design system configuration, System testing etc…
- Oversee and guide third parties and Maisons building reusable components.
- Resource management:
- COE team resource management for a balanced structure for project delivery and support.
- Animate IT communities of expertise within LVMH around Customer experience solutions
- Support governance and management:
- Governs and standardizes the support process to ensure service level achievement across all customer experience solutions.
- Lead team to proactively identify opportunities to improve operation processes (across IT departments) Be an escalation point of critical/high business impact incidents.
- Manage application and vendor performance periodically.
Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Experience in managing IT projects regarding eComm, CRM, clientelingsolutions with a strong knowledge of solutions and architectures (especially on Salesforce)
- Good knowledge of social CRM platform
- Understanding & knowledge of the tech culture in retail especially Clientelingis mandatory.
- Ability to balance between business needs and tech stack (during the build and run phases)
- Project management/business analyst/solution architect/technical or operations management, and experience within a large-size ecommerce experience in an omnichannel environment.
- Familiarity appreciation strengths weaknesses range digital technologies technology trend
- Experience working in a multinational environment with complex organizations working across teams with proven track record negotiation
- Minimum 8 years’ experience field CRM (Salesforce knowledge would be a plus).
- Possess bachelor’s degree or higher computer science (or equivalent)
- Professional efficiency in English; French would be a plus.
