Main Responsibilities
· Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
· Analyze and manage incidents/problems/requests coming from users
· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
· Supervise and monitor daily and monthly chains and handle user request by working
· closely with project, infrastructure and production teams
· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
· Handle some automation and development to improve support activity
· Prepare and maintain support documentation
· Maintain programmable code outlined in technical instructions and specifications for software applications.
Qualifications and Profile
Mandatory
· Candidates should have 4-7 years’ experience in application support in a large organization.
· Exposure to Capital Markets applications
· Exposure to Counterparty Credit Risk applications
· Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
· Good knowledge Microsoft Office
· Good knowledge in Control-M
· Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage
· Careful observance of standards and processes
· Excellent communication and interpersonal skills
· Strong analytical or troubleshooting skills
· Ability to work well under pressure
· Autonomous, self-motivated and excellent team player
· Strong perseverance and diligence towards attaining goals and effective time management
· Self-starter and ambitious
Good to have
· ITIL Experience
· French speaking capability is an advantage
· Exposure to Market Risk and Compliance domains is an advantage
Education Requirements
At least a Bachelor’s degree in any of these faculties:
· Computer Science
· Information Technology
· Programming & Systems Analysis
· Science (Computer Studies)
Shift Timings:
· Asia shift works from 9am to 6:30pm SGT. Candidate may be requested to do support on EMEA shift i.e. 3pm to midnight, SGT
