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- Develop strategy for analysing enterprise-wide fraud risks within the client environment, with an emphasis on thematic reviews; micro-trend identification and plausible emerging risks against established industry good practices.
- Establish the necessary fraud program policies and associated standards to identify risks; ensuring that these are identified, measured, monitored and controlled consistent with the customer’s risk appetite.
- Design and implement a technology-led fraud program for clients leveraging automation to meet fast-paced and high-volume transactions business environments.
- Provide guidance to Fraud Operations teams in the creation of service management program to ensure continuous improvement of the Fraud detection program.
- Design, develop and integrate investigation process as well as material fraud risk escalation process for Fraud Operations team to execute.
- Identify and operationalise continuous monitoring process to ensure key metrics for Fraud, aligning with their risk and control taxonomy.
- Perform Enterprise-wide aggregate fraud risk assessment and management reporting for customers’ management, executives and Board of Directors.
- Proactively manage stakeholder communication related to deliverables, risks, changes, and dependencies
- Communicate, collaborate, and work effectively across distributed teams internally and externally in a diverse and global environment
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