Job Responsibilities:
- Receive queries and requests from phone calls and emails
- Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
- Provide accurate, personalised and anticipatory service with complete resolution
- Take necessary action to provide first call resolution within the required response time
- Ensure customer’s issues are resolved, follow up with customers via call and email where necessary
- Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
- Work as a team to ensure that the contact centre service level is met
- Handle any other administrative functions as assigned.
- To attend briefings/trainings conducted by Team lead / clients or Managers
Job Requirements:
- Diploma and above
- Candidate with prior experience in customer service preferred
- Highly disciplined and meticulous
- Analytical with good problem-solving skills
- Organised, Self-motivated, Positive attitude and Result-oriented
- IT savvy with good working knowledge of Microsoft Office
- Strong phone and verbal communication skills along with active listening.
- Empathetic and customer-oriented, with a passion for service excellence
- Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)
Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.
**We regret that only shortlisted candidates will be notified. Thank you.
Ashlynn | R21100397
