Customer Relationship Officer (HDB Projects – 12 Months Contract)
Contract will only commence in end September 2023 (tentative).
Job site location is at Geylang area.
Job Description
- Liaise with sub-contractors, HDB, Town Council, consultant, security guard.
- Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
- Assist on phone calls and emails to answer resident’s enquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
- Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
- Roster Management: Assign Site Supervisor to attend joint inspection.
- IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
- IDMS system (E-Appointment): Manage appointments online.
- Notice - Write notice to inform residents of any construction activities.
- Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
- Generate work schedule for sub-contractors to rectify defects as soon as possible.
- Improvement work - Arrange unit improvement works for residents.
- Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
- Guided viewing – Help residents familiar with the areas or facilities around the building.
- Understand BIT and Lock-up inspection before BSC starts.
- Maintain & upkeep of Information Centre & BSC.
- Any ad-hoc duties.
Job Requirements
- Able to speak English and Mandarin to liaise with Chinese-speaking residents and associates.
- Candidate must possess at least 2 subjects passed at GCE "A" level, Diploma / Degree in Business Management, Marketing, or equivalent.
- At least 1 year of experience in a HDB BTO project.
- Team player, strong communication skill, patient, enthusiastic, initiative, problem-solving, disciplined, trustworthy.
