Job Description
We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!
Roles & Responsibilities:
- Provide coaching and training to the team members
- Conduct regular transaction monitoring and call reviews
- Ensure that training and development plans are in place
- Manage fair and consistent application of performance management and disciplinary measures
- Work across departments to improve business processes and enhance efficiency
- Deliver operational results
- Generate reports to clients
- Prepare monthly business review
- Other ad hoc duties as assigned.
Job Requirements:
- Minimum 2 year(s) of relevant experience supervisory role, preferably in a contact centre or customer service environment
- Tech savvy and has good knowledge of Microsoft Office
- Possess good interpersonal and communication skills, creativity and problem-solving skills
- Able to motivate team to achieve business targets
- Good leadership and people management skills
We offer competitive compensation, ongoing training, and a supportive work environment.
If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.
