User Operations

Responsibilities

This position reports directly to the Manager (Platform Operations). This role is an executive for user operations and customer service operations for Marine Online and related properties. This role will be supported with team members.

The ideal candidate should be:

1. Adept in conduct of KYC/KYB activities, with at least 3 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
2. Have participated in teams for KYC/KYB, Customer Service and related functions, with a deep understanding of considerations and SOPs.
3. Able to assess and understand KYC/KYB requirements for maritime industry and basic eligibility.
4. Able to understand stakeholder needs and execute plans to deliver on needs.
5. Able to be a team player to execute data management plans and enhance internal and external user touchpoints.

The tasks to be carried out within this role are:

1. Execute User Operations and Customer Service tasks to achieve business goals.
2. Monitor operations and report issues to request for resolutions to increase efficiency, delivering higher service quality.
3. Provide meaningful feedback with relevant context to Platform Operations and Training Team, contributing to service improvements.
4. Interact with Business Units to uncover and understand Customer and Internal User painpoints, reporting issues to Platform Operations.
5. Champion KYC/KYB processes, routinely update Business Units on new developments.

Team Fit:

1. Balanced world view with understanding of a global maritime market.
2. Interest in world affairs, supply & demand, geo-politics & their effects.
3. Excellent verbal and written communication skills (English & Mandarin).
4. Keen eye for detail.
5. Organized & process driven.
6. Critical thinking.
7. Advanced skills in MS Office software or equivalent.
8. "Play to Win" attitude.
9. Team player.
10. Thoughtfulness towards business goals & stakeholders.

In this role, you will learn about:

1. Business
2. Stakeholder Management
3. Organizational Needs
4. Team Building
5. Critical thinking.

You will be exposed to real life examples of:

1. Leadership
2. Management Skills
3. Generating Profits
4. Driving Revenue
5. Business expansion

Qualifications

1. Diploma/Degree from a recognized institution in CS or relevant field or,
2. Substantial experience with proven results in relevant field

Plus Points

1. Superb skills in MS Office Suite.
2. Knowledge of digital platforms, operations tools and ecosystems.
3. Experience in finance KYC/KYB.
4. Experience in Maritime Industry.
5. Experience in User Operations (Tech Industry).

Please send an updated resume to [email protected] or apply directly if you are interested to apply for this position

We will contact you if you are shortlisted for this position