Duties and Responsibilities:
- You will be in the Operations and Business Support team.
- Handle projects that are related to product quality control, employee development/training, process improvement, system implementation and other operational related projects.
- Development and provision of training programs to improve the professional knowledge of employees.
- Regularly improve or revise course content to better respond to the training needs of the Company and employees.
- Assist to establish various evaluation and audit systems for different brands.
- Conduct checks or audits at the outlet to ensure outlet operating procedures meet the company requirements.
- Evaluate the performance of employees, and stores as whole.
- Improve store performance based on audit data and analysis.
- Review and streamline the operating processes to ensure better alignment of operational needs and conditions.
- Involve in the new product or raw ingredients testing and new product launch.
- Support operations and training department as and when required.
- Communicate and work effectively with relevant parties/departments to ensure standards are implemented consistently across the Company.
- Perform other ad-hoc duties/tasks as assigned.
Requirements:
- Minimum Diploma in any field
- Operational management experience (such as Store Manager) in F&B or retail field is encouraged to apply. Other similar experiences will be considered.
- An intensive training at the outlet to understand the SOP is required for this position.
- Willing to support business needs during public holidays and on weekends.
- Good facilitation and questioning skills to enhance learning experience.
- Excellent interpersonal skills, ability to work independently with minimal supervision, resourceful.
- Passionate team player with interest to learn and interested in being part of a driven and energetic team.
- Outgoing personality, willing to interact with trainees from different background and experiences.
- Nurturing personality, taking responsibility in trainee's progress and willing to help them assimilate into the Company.
- Ability to deliver training in both Mandarin and English (to communicate with Mandarin speaking colleagues).
- Proficient in Microsoft Words / Excel / Power Point.
- Able to commence immediately or within short notice will be an added advantage.
- We regret to inform that only shortlisted candidates will be notified.
