The Global Support Operations (GSO) team at Meta plays a crucial role in assisting Meta's advertisers by delivering scalable services and operations. Our team blends profound product expertise with strong operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a diverse portfolio of complex products. Within the GSO organization, the Technical Solutions Consultant team specializes in supporting our advertising products. We are a group of innovative problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our passion for technology and our commitment to driving impact for our advertisers.
As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise. Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions. We are seeking individuals who are naturally inquisitive, comfortable navigating uncertain situations, and adept at devising innovative solutions to meet client requirements.
In this role, your primary focus will be on our advertisers in the Greater China Region (GCR). Proficiency in Mandarin is a mandatory requirement, and prior experience working in Greater China is preferred.
This position is full-time and located in our Singapore Office.
RESPONSIBILITIES
- Develop a deep understanding of Meta's advertising products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices and customized configurations.
- Resolve technical issues stemming from our client's usage of Meta's advertising solutions
- Collaborate closely with Sales teams to advance business goals, prioritize initiatives, and formulate market or vertical plans.
- Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
- Discover opportunities for enhancing and streamlining workflows through optimization and automation.
- Take the lead in providing technical training sessions for both internal and external stakeholders, ensuring they are well-informed about best practices and the latest solutions.
MINIMUM QUALIFICATIONS
- A background of 5+ years in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
- Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
- Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
- Proficiency in SQL
- Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups
- BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
- Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin
PREFERRED QUALIFICATIONS
- Prior experience working in Greater China is preferred.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
