Responsibilities
- Assist in implementing and managing digital banking solutions, collaborating with technology and operational teams, providing support for integration with existing systems and processes
- Collaborate with cross-functional teams, including product development, UX/UI design, marketing, data analytics, and technology to conceptualize and implement innovative digital propositions for SMEs
- Work with colleagues both from the company key markets to gather and sharpen user requirements, and assist in prioritising solutions
- Assist in driving customer adoption of digital banking solutions through marketing campaigns
- Assist in data collections and improving dashboarding of information presentations, making use of data-driven principles
- Provide support to internal stakeholders, such as relationship managers, to enhance their understanding of digital banking journeys & propositions to enable them to effectively engage SME customers. Thereby increasing digital share
- Assist in ad-hoc tasks which may include presentation materials to senior management and organise events to promote various digital banking solutions across the region
Requirements:
- Bachelor's degree in business administration, marketing, finance, computer science, or a related field. A master's degree is a plus
- Experience in digital banking, product management, or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus
- Fair understanding of digital banking platforms, technologies, and customer experience best practices.
- Good analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making.
- Ability to assist in project management, with the ability to manage multiple initiatives simultaneously and deliver results within tight deadlines
- Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
- Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.
