VCA Managed Services (VMS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to enhance performance and increase profitability. VMS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs). As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VMS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.
The VCA Sales Specialist Manager, Managed Services is responsible for implementing Visa’s Commercial Capabilities with a key Commercial Issuer in Singapore. As a natural collaborator, you will develop a network of key cross functional stakeholders including various product teams, sales, client support at Visa and work directly with the client and implementation partners to expand the usage of Visa’s Commercial Capabilities.
To succeed in this role, you will need to excel in project management, stakeholder management, and cross-functional collaboration.
This role requires you to:
- Develop and own product expertise over time to proactively advocate, as a subject matter expert to the client which will require a deep understanding of product functionality and roadmap, regulatory and compliance issues, technology and operational environment of target customers, including major operational risk issues
- Assess client business needs and identify applicable functional capabilities required, helping client add various capabilities to achieve success
- Leverage appropriate Visa assets and resources to provide an exceptional implementation & integration experience to the client
- Develop key focus sectors (e.g. Healthcare, Government, Logistics) with specific value propositions
- Perform go-to-market activities by closely working with product managers, finance, operations, legal, compliance, user experience and external partners as required both at Visa and client’s side
- Support the client to drive new sales opportunities and increase existing usage of Visa’s Commercial Capabilities to meet portfolio growth targets
- Build and maintain relationships with internal key stakeholders within Visa as well as with the client
