This role is designed for working professionals with at least 2-4 years’ experience, with track record in SaaS project management, technical system implementation, digital product implementation, management and support. The ideal candidate demonstrates excellent interpersonal and communication abilities, focused commitment to excellence, and deep motivation to learn and grow.
Key responsibilities:
- Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools.
- Critical conduit to business/ground users to ensure that the product is fit for business use
- Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
- Document project specifications, scope and track milestones achievement
- Build SOPs for workflows within the SaaS product to train and support the operations team in property
- Deliver project outcomes under deadlines
- Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
- Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them.
- Work with external software development company to customise and implement web apps based on our use cases.
- Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
- Conduct client-side UAT for all software integration, development or enhancement scope delivery
- Conduct training and support for ground staff upon implementation.
- Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
- Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
- Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
- Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs.
- Provide clear reporting to management on progress of project, software implementation, and user feedback
- Have a clear overall plan on data to be extracted from these softwares and recommend meaningful steps to leverage on these data for business decisions.
Required skills and attributes:
- Bachelor's degree with honours preferably in an analytical field including but not limited to engineering, computer science, data science, business analytics, business management with a strong tech or quantitative focus, data analytics, business analytics or maths/statistics.
- However, candidate without the relevant degree field but with the right experience, certifications, or track record will also be considered
- Candidates with at least 2-4 years of experience and proven track record as a software project manager and implementation support specialist
- Extensive experience in managing software/digital projects with tight deadlines, competing priorities and multiple stakeholders
- Experience with SaaS product end-to-end implementation process
- Hands-on experience with procurement and software recommendation
- Strong analytical skills
- Some experience in data analysis and using data for business objectives
- Excellent communication skills and able to articulate your ideas coherently
- Excellent writing skills and able to document and correspond with clarity
- Strong Microsoft Power Point and Excel Skills desirable
- Strong research and reporting skills
- Robust Presentation skills
- Must be energetic, goal-oriented and outcome-driven with a strong bias for action
- Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
- Excellent time management and organisational skills
- Dependable and proactive in follow up
- Robust execution and implementation abilities
- Highly independent and able to work under stressful situations
- Demonstrates humility and willingness to learn
- Team player and professional in dealing with all stakeholders
