Job Responsibilities
- Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
- Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
- Execute orders as per confirmed commitment and advise customer on order status
- Escalation to 3PL for any non-conformances as per agreed service level
- Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations
- Monitor documentation for shipment i.e. delivery note, and creation of Delivery order
- Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
- Execute customer orders according to agreed service level.
- Actively resolve issues and ensure timely communication with customers.
- Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA.
- Send/dispatch full set of documents to customers.
- Follow up with source for documentation & revision if any
- Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process
- Prepare and submit day-to-day operations and performance reports
- Follow up, closing and clearing invoices with Finance.
- Communicate to customers in a polite and service oriented style
- Follow related policies and procedures
Job Requirements
- Possess Diploma/ Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
- Min 3 years in customer service, order fulfillment, logistics arrangement
- Good communication skills
- Ability to work in multifunctional teams
- Ability to work as a part of a team
- SAP Proficiency of SD & LE modules
- Able to work under pressure
Other Information
- Working Location: CBD
- Completion Bonus: 1 Month
- Contract Period: 1 Year
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 23142
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
