Assistant Manager, Housekeeping
You will lead the housekeeping operations in our Serviced Residence and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide them with a sense of home away from home. You will work together with Guest Service, Engineering and Security Departments and report directly to the Residence Manager.
Responsibilities
You will:
- Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
- Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
- Comply and maintain service and product audit by Global Operations
- Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
- Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
- Promote teamwork and quality service within the team and coordination with the other departments
- Manage the expenses of the department and prepare the annual departmental operating budget and finance
- Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
- Manage horticultural, pest control and waste management activities in the service apartment
- Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
- Suggest innovative methods to mitigate issues and improve residents’ experiences
- Assume other responsibilities as designated by the Residence Manager
Job Requirements
You have:
- At least 8 years of experience in Housekeeping, with at least 3 years in a managerial capacity
- Attained at least a Degree or Diploma in Hospitality, Hotel Management or other relevant fields
- Experience in a hotel or service residence environment will be advantageous
- Knowledge of change management and the ability to discover operational efficiencies
- Service-oriented, attention to details and observant
- Management and supervisory skills
