SCOPE
Reporting to the Director of Groups & Events, the Sales Manager of Groups & Events is responsible for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. The incumbent is responsible to ensure optimal utilisation and selling of the hotel’s function spaces including restaurants & guest rooms and revenue maximisation in compliance with Kempinski’s standards.
OVERALL OBJECTIVES
- Direct receipt, qualification and coordination of catering event and wedding enquiries (incl. leads, RFPs, etc.) defined by her/his direct supervisor and handle requests according to the relevant standards
- Ensure the ideal and most effective utilization of the function spaces including restaurants
- Carry out site inspections with potential clients in coordination with the Sales team
- Realize upsell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards
- Generate proper proposals and contracts
- Follow up on sent out proposals to ensure the client has received the information and to clarify possible questions and issues
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection
- Handles converted confirmed events business/meeting and handover group files (from the Sales team) and see through till day of the event
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Further administrative tasks and other ad-hoc duties as assigned
REQUIREMENTS
- Minimum of 3 years’ experience in a similar capacity
- Degree in Business Administration, Marketing, Hotel Management or a Diploma in Hotel Management with 5 years’ experience in a similar capacity
- Has excellent written and spoken communication skills
- Possesses professional disposition with excellent communication and interpersonal skills
