Requirements:
· Possess a degree in Computer Science/Information Technology or related fields.
· 3 to 8 years of experience in end user security support and administration.
· Monitor the availability, operational stability and system performance of the security tools installed in CUSTOMER.
· Diagnose and resolve any system problems, working with other technical teams and vendors when required.
· Plan, coordinate and perform minor version upgrades of the server components of security tools.
· Plan, coordinate and perform maintenance activities such as software and/or agent repair and reinstallation on servers/network operating systems.
Develop, test and deploy scripts for software and/or agent upgrades and bug fixes when required.
· Perform day to day service request fulfilment when required. Provide Level 3 fix support for security platforms.
· Plan and participate in Disaster Recovery tests.
· Function as Subject Matter Expert and provide guidance to Level 2 operations team.
· Work with Security Engineering team and implement best in class security solutions.
· Provide security tools documentation to ServiceDesk and End User Team.
· Ensure security tools do not interfere with users' day to day work.
· Perform further analysis on endpoint with security agent not reporting back, failed to upgrade and corrupted client.
· Escalate case to product principal if required.
· Ensure compliance with IT security standards, policies and procedures.
· Good understanding of ITIL processes, with experience in an ITIL based environment.
Excellent written and communication skills.
