Requirements:
· Possess a degree in Computer Science/Information Technology or related fields.
· 3 to 8 years of experience in IT Service Management Office administration and governance.
· Hands-on experience with knowledge in ITSM tools and platforms;
e.g. BMC Remedy, MyIT, SmartIT etc.
· Extensive knowledge and experience in IT Service Management framework, reports and processes.
· Experience in managing, monitoring and improving IT Service Management processes.
· Support the reviews and governance of Service Level Management and IT service improvements.
· Support IT Service Management processes integration activities.
· Administer the governance processes and reporting for IT Service Management.
· Experience in system development, infrastructure or other IT related areas.
· Ensure compliance with IT security standards, policies and procedures.
· Deep understanding of ITIL processes, with experience in an ITIL based environment.
· Excellent written and communication skills.
Preferably with ITIL certifications.
