About the team:
The IT Operations team is the backbone of our platforms and services. Our IT Operations team is responsible for ensuring day to day operations, supporting and securing our large scale and highly critical applications and availability of our platform and services.
About the role:
The ideal candidate will have a proactive mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.
- Manage daily IT operations, overseeing incidents, changes, and escalations.
- Resolve issues escalated by the local and regional users both virtually and in person.
- Responsible for device and password management and administer and manage licenses for Atlassian tools, Microsoft Office, Aircall etc
- Responsible for procuring and maintaining IT inventory, including laptops, MacBooks, and various software tools.
- Provide seamless support for new network equipment including WAPs, switches, routers, firewalls, ISPs etc.
- Facilitate the onboarding and offboarding processes for local and regional teams.
- Handle IT projects, and ensuring the timely delivery of key milestones.
- Maintain comprehensive IT asset inventories and managing relationships with local IT vendors.
- Support the setup and expansion of office/clinics IT infrastructure.
- Manage data backup, and overseeing system operations such as user provisioning and authorization
- Adept at handling installations, upgrades, and configurations of both hardware and software on laptops.
- Ensuring compliance with legal, security, and company guidelines during data handling.
- Conduct IT training sessions to enhance awareness of IT systems and assist new joiners in acclimating to their roles
- Actively participate in internal and external audits, providing necessary facilitation and assistance when required.
- Proactively engage with business stakeholders and ensure a collaborative approach to IT operations.
About you:
- Holds a Degree in IT, or other relevant fields
- 3+ years of experience in an IT Support position in a medium to large scale environment.
- Technical hands-on experience with Windows operating systems and MAC OS.
- Knowledge of network technologies including routing and switching.
- Experience in working with ticketing system, preferably Jira
- Knowledge of Confluence, Bit Bucket, Google workspace, Slack, VPN, wifi internet access, networks, printers and scanners
- Experience in working with a single signon system, OneLogin is preferred.
- Ability to manage multiple support tickets and end to end process to resolve user issues.
- Able to provide support on an ad-hoc basis on weekends and travel offsite.
- Strong communication and problem-solving and proactive attitude.
- You have unquestioned integrity and high standards in the work you do
- Genuine curiosity and strong desire to continuously learn and grow
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required
- Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun.
- Experience in working in healthcare industry is added advantage.
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.
