About the Client:
- Our client is a Reputed MNC
Responsibilities:
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully
Skills/Requirement:
- Prior hand-on production support experience of OPEN Systems/AS4000
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model [24*7]
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
- Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
Thanks& Regards,
We regret to inform that only shortlisted candidates will be contacted
PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1331366 (Annie Pal)
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