Role Overview:
As Client Director, you will be pivotal in identifying and facilitating the best outcomes for both EOS and our valued customers. Your responsibilities will include understanding customer needs, requirements, and budget constraints, making you the primary point of contact for all aspects of the customer's account. Your mission is to ensure the best possible customer experience during and after the sale.
Responsibilities:
- Manage and expand revenue within existing client accounts while actively pursuing new business opportunities with multinational corporations (MNCs).
- Develop and nurture enduring client relationships as the primary point of contact for account management.
- Collaborate closely with the broader sales team to identify and capitalize on growth opportunities within your assigned territory.
- Skilfully negotiate contracts and secure agreements to optimize profitability.
- Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors by understanding their unique challenges and providing tailored solutions.
- Ensure the timely and successful delivery of solutions that align with customer needs and objectives.
- Travel internationally to address client needs, achieve sales targets, report on activities, and monitor key account metrics while forecasting the sales pipeline.
- Develop and execute comprehensive opportunity and account plans to maximize customer engagement and drive business growth.
- Gain international business exposure by establishing and nurturing relationships with some of the world's largest companies.
Qualifications:
- Proven Experience: A track record of success as a Client Director, with demonstrated proficiency in client relationship management and achieving sales objectives.
- Sales Experience: At least 10 years of sales experience, specifically in roles related to integrating solutions, with a demonstrated ability to generate sales revenues ranging from $20 to $50 million.
- IT Expertise: Familiarity with IT solutions and services, especially in areas like video, collaboration, networking, and managed services.
- Stakeholder Communication: Strong ability to effectively communicate, present, and influence stakeholders at all levels, including executives and C-level personnel.
- Proposal and Negotiation Skills: Proven experience in positioning and negotiating proposals within business IT and Procurement groups, with a knack for aligning customer needs with the organization's offerings.
- Presentation Skills: Exceptional presentation skills in both one-on-one and group settings.
- Listening and Negotiation: Proficiency in active listening and negotiation to comprehend customer requirements and successfully close deals.
- CRM and Pipeline Management: Solid experience with CRM software and an ability to effectively manage and maintain a sales pipeline.
- Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively.
- Experience in a VAR environment is essential.
