Customer Service Executive (Warehousing)

Responsibilities:

1. Actively engage with customers to resolve feedback to ensure high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties
3. Liaise with internal departments, vendors and third parties to process order requests from customers
4. Maintain all shipping and tracking records of customer inventory and movement accurately using customer’s system and our WMS
5. Generate, maintain and submit a variety of reports periodically or as and when required
6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
7. Attend weekly/monthly/quarterly KPI meeting to present progress and KPI scorecard to customers.
8. Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved
9. Oversee team performance through daily engagement and distribution of workload
10. Develop customer business relationship and explore new sales initiatives as and when possible
11. Investigate incident and accident and prepare investigation report for submission to superior and the department concerned
12. Attend to customers’ requests to ensure customer satisfaction
13. Adhere to all company rules and regulations including safety rules
14. Any other duties and responsibilities assigned from time to time

Requirements:

1. Degree or Diploma holders preferred
2. Knowledge in WMS is an advantage
3. Preferably with 1 - 2 years’ of relevant experience
4. Good communication skills, writing skills and customer oriented
5. Able to perform overtime when necessary

Others:

1. Alternate Saturday
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East