The main responsibilities and tasks of this position are as listed below, but not limited to these:
- To maintain a friendly and professional image and smile under all circumstances at all times
- To provide courteous service to the guests and respond promptly and tactfully to the guest complaints, requests and enquires
- To listen attentively to the guests’ requests and enquires
- To man the Hotel Lobby and interact with the guest
- Ensure all arrival and departure VIPs and Suite guests are taken care of
- Ensure VIP/ Wedding folders are ready before guests’ arrival
- Ensure all pre-arrival and post-departure activities are carried out ensuring highest guests’ satisfaction
- To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security and all other hotel departments especially with regards to Guest Service Requirements
- To maintain and update guest records and preferences in the Opera system
- In charge of the arrival and departure of any group acitivties
- Consult or inform departments concerned regarding guest feedback and follow up with actions required
- Follow up with departments concerned and confirm that the task has been completed within time range communicated
- To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
- To conduct daily briefing and updating of hotel information
- In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard
- Any other task assigned by the management
