The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern boutique hotel, focusing on heritage and local culture. The Warehouse Hotel delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails.
The Warehouse Hotel is an inspiring 37-room hotel, housed in a prominent conservation building on the bank of the Singapore River within the vibrant neighbourhood of Robertson Quay. A meticulously restored icon with a unique history, the hotel is operated by The Lo & Behold Group – a hospitality company that creates, owns and operates a series of timeless, well-loved concepts that includes Tanjong Beach Club, The White Rabbit and Odette.
We are looking for a passionate Sales Manager / Event Sales Manager to carry out all aspects of a profit and service driven sales on behalf of the hotel in accordance with the objectives established in the marketing plan. He/she will ensure that sales activities, top accounts and bookings are focused to yield maximum rooms and catering revenue.
Key areas of responsibilities – include but are not limited to:
- Identify new marketing opportunities via demographics, market forces, and key partnerships through market research
- Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the property business plan.
- Employ revenue management techniques and strategies to recommend corporate rate proposals.
- Accurately prepare and present requests for proposals in order for both client and hotel to receive a good value.
- Identify, solicit & prospect new business opportunities with potential revenue for all areas of the Hotel i.e. Guestrooms (Transient & Groups), catering events, F&B outlets, Retail etc..
- Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
- Develop, implement and constantly modify sales action plans.
- Negotiate and close contracts that meet the hotel's business plan objectives - Desired arrival, departure and volume patterns must be met.
- Manages and coordinates catering and conference service activities and client specifications to deliver smooth execution of executive meetings and events requiring space, food and beverage services.
- Manages room blocks and coordinates the collection of attrition for groups with the Reservations and Accounting departments.
- Develop and distribute communications relating to planning and execution of group functions, including, but not limited to group resumes, banquet event orders, and room sets according to established guidelines.
- Provides accurate group revenue and expense forecasts according to established guidelines.
- Manages and distributes function and event changes to operating departments during function execution.
- Monitors client specifications to promote smooth execution and client satisfaction.
- May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
- Sustaining rapport with key accounts by making periodic visits by exploring specific needs and anticipating opportunities.
- All other duties as assigned or needed.
Requirements
- Minimum Diploma in Hotel Management and/or Sales & Marketing
- At least 3 years of relevant experience in handling Proactive Sales
- Strong overall sales skills with sales system knowledge
- Understanding of hotel & business mix needs of transient, group and catering business
- Self-confidence, energetic & enthusiastic
- Ability to present ideas, expectations and information in a concise, well-organized manner
- Excellent interpersonal conflict management skills
- Excellent software knowledge (i.e. Microsoft Office)
- Understanding and achieve team and individual goals
- Effective time management skills
- Understanding of sales strategies and account profitability
- Demonstrated leadership skills, customer development and relationship management skill.
