Responsibilities:
Maintain Customer focus on all times and answering to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Work closely with Strategic Sales in meeting customers’ order fulfilment and achieving on-time delivery KPI.
Establish and maintain an ongoing sales funnel of existing customers, striving to exceed customer expectations wherever possible.
Meeting up with new customer in fostering customer relationship and to render better service quality.
Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary
Resolve and/or escalate issue in a timely fashion.
Development of self by: developing customer service skills, learning about customers’ procurement functions and Greenpac's innovative solutions and products.
Requirements:
Min Diploma in Business or related studies.
Minimum 3 years’ related work experience is required.
Knowledge in Packaging.
High customer focus commitment.
Ability in Identifying and escalating consistent or recurring problems with the system functionality.
Contribute ideas and feedback in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
Value add in policies and procedures improvement towards customer service.
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Provide flexible support for team members and other teams and foster a positive and a motivating environment.
Demonstrate a positive and flexible approach to changing business priorities
Assist in documenting any requirements information and process maps clearly and to the agreed standards.
