The Role
1. Provide prompt and efficient technical support to customers experiencing issues with our CFIT applications via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guiding users through solutions and ensuring a positive customer experience.
3. Proactively engage with customers to promote the use of our CFIT applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences with our CFIT applications.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the CFIT applicatoon owner for improvements.
- With 2-3 years experience in a Customer Technology and applications support related role with helpdesk experience.
- Good working knowledge of web-based and eCom, CRM, logistics applications
