- Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
- Welcome and acknowledge all guests according to standards.
- Ensure proper festive decorations and food are displayed in order.
- Provide food and drink recommendations to guests.
- Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments
- Resolve personnel problems, hire new staff, and evaluate staff performance
- Undertake a busy and fast-paced role with varied duties
- Handle and resolve issues or complaints in a professional manner
- Available to work on-call, shifts, after hours, over weekends, and on holidays.
- Any other appropriate duties and responsibility as assigned by the Management
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