Key Responsibilities:
- Work closely with HR to understand their quality assurance requirements and provide strategic recommendations
- Collaborate with the business to elevate the purpose and role of quality assurance, building strong partnerships and acting as an advisor through operational management
- Assist in creating internal controls and audits through tool and methodology utilisation, working back with stakeholders to implement
- Develop dashboards and PowerPoint templates for all quality assurance products
- Provide inputs on key service and process management initiatives
- Understand business and employee needs, helping to develop the right templates, tools, and strategy to support engagement, awareness, and cross-functional collaboration at all levels
- Coordinate with the global quality assurance team to ensure consistency in processes, awareness in team direction, and alignment with HR strategy
To succeed in this Regional Quality Assurance Specialist (One-year Contract) role, you must work closely with stakeholders across multiple functions throughout the region, understand quality assurance needs, gather requirements, create, document and update audits and controls, ensure standards and quality assurance governance is maintained, assess service and process gaps, and deliver recommendations for improvement.
Key Requirements:
- Qualified bachelor's degree with a minimum of five years of relevant work experience
- Strong working knowledge of tools, methods, and concepts of quality assurance, along with knowledge of relevant regulatory standards
- Excellent data collection and analysis skills
- Ability to communicate plans across a sophisticated matrix on a corporate, regional, and functional basis, including presenting before audiences of various sizes and cultures and working effectively in cross-functional teams
- Good knowledge of Workday, ServiceNow, and Smartsheets
- Proficiency with Microsoft Office and Visio
This global retail company is a top leader in its industry, offering diversity and growth for innovation for all employees.
If you are a driven and determined individual seeking to be part of a growing organisation, this Regional Quality Assurance Specialist (One-year Contract) role is the right opportunity for you
Apply now to learn more.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R2198620 Nicole Chan
