Responsibilities:
- Manage team of beauticians and spa therapists
- Ensure day-to-day operation activities run smoothly and efficiently
- Ensure the outlet’s operation is aligned with the company's SOP at all times
- Leading outlet to achieve sales target
- Provide professional consultation and advice customers on suitable beauty products and treatments
- Handling customer complaints, motivate staff morale, provide guidance to staff
- Handle customer enquiries
- Ensure good customer experience and service standard
Requirements:
- Bilingual
- Competent, self-driven, and focused on achieving results
- Service-oriented and Customer-oriented
- Excellent communication and interpersonal skills
- Team player with a positive attitude
- Willing to work retail hours
- Passionate about the beauty and service industry
- Independent and good team player, pleasant personality.A self-directed learner who possesses high levels of initiative and willingness to learn.
- Ability to adapt to changes and perform under pressure in a fast-paced environment.
- Good computer skills and netiquette.
