**Join Our Team in Transforming Patient Experience!**
Be a vital part of our Value Office team, where you will play a key role in harmonizing the hospital's initiatives to elevate patient engagement, empowerment, and overall experience.
As the ideal candidate, you are someone who thrives on connecting with people and possesses the ability to translate these interactions into impactful service initiatives for systemic change. Your main responsibilities will include swiftly addressing and resolving service-related feedback, guided by our organization’s service performance indicators. Additionally, you will lead and coordinate hospital-wide service committees and workgroups, focusing on enhancing service levels and preserving our organization’s service culture.
**Key Responsibilities:**
- Prompt resolution and closure of service-related feedback.
- Facilitation and coordination of hospital-wide service committees and workgroups.
- Assistance in creating and maintaining data dashboards for feedback indicators, tracking service satisfaction, feedback trends, and patterns for system change initiatives.
**Requirements:**
- Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.
- Minimum of 3 years of experience in marketing communications or service quality, preferably within the healthcare industry.
- Exceptional team player and effective communicator.
- Creativity, high motivation, and results-oriented mindset.
- Excellent organizational, leadership, and people management skills.
- Proficient in social media platforms.
- Ability to multitask with minimal supervision amidst tight timelines.
- Training in data management and analytics will be considered an advantage.
If you are ready to make a significant impact in healthcare service quality, we invite you to join our team. Your expertise and passion will contribute to the continuous improvement of patient care. Apply today and be part of our journey toward excellence in healthcare service delivery.
Interested candidates, please send a copy of your resume to [email protected]
Lynn Ho
R23114223
Recruiter's Ref Code: #HHO
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
